Privacy Policy

Update date: 2024/1/3 Effective date: 2024/1/3


The ChatGPT Customer Service Bot app is a product provided by Heicarbook (here in after referred to as "us"). When you use our services, we may collect and use your relevant information. We hope to explain to you through this Privacy Policy how we collect, use, store and share this information when using our services, and how we provide you with access, update, control and protection of this information. This Privacy Policy is closely related to the ChatGPT Customer Service Bot app service you use. I hope you can read it carefully and make appropriate choices according to the guidance of this Privacy Policy when necessary. The relevant technical terms involved in this Privacy Policy shall be described concisely and concisely as far as possible, and links for further explanation shall be provided for your understanding.

Your use or continued use of our services means that you agree to our collection, use, storage and sharing of your relevant information in accordance with this Privacy Policy.

1. Information we collect

When we or our third party partners provide services, we may collect, store and use the following information related to you. If you do not provide relevant information, you may not be able to register as our user or enjoy some of the services we provide, or achieve the intended effect of the relevant services.

2. Information storage

2.1 Information storage mode and duration

  • We will store your information in a secure way, including local storage (for example, using APP for data caching), databases and server logs.
  • Generally, we will only store your personal information within the time necessary to achieve the service purpose or under the conditions specified by laws and regulations.

2.2 Information storage area

  • We will store the user's personal information collected in US in accordance with laws and regulations.
  • At present, we will not transfer or store your personal information across borders. If cross-border transmission or storage is required in the future, we will inform you of the purpose, receiver, security assurance measures and security risks of information going abroad, and obtain your consent.

2.3 Notification when products or services stop operation

  • When our products or services stop operating, we will notify you in the form of push notifications, announcements, etc., and delete your personal information or anonymize within a reasonable period of time, unless otherwise specified by laws and regulations.

3. Information security

We use various security technologies and procedures to prevent information loss, improper use, unauthorized reading or disclosure. For example, in some services, we will use encryption technology (such as SSL) to protect the personal information you provide. However, please understand that due to the limitations of technology and various possible malicious means, in the Internet industry, even if we try our best to strengthen security measures, it is impossible to always ensure the security of information. You need to understand that the system and communication network you use to access our services may have problems due to factors beyond our control.

4. How we use information

We may use the information collected in the process of providing services to you for the following purposes:

  • Provide services to you;
  • When we provide services, it is used for authentication, customer service, security, fraud monitoring, archiving and backup purposes to ensure the security of the products and services we provide to you;
  • Help us design new services and improve our existing services;
  • Let us better understand how you access and use our services, so as to respond to your personalized needs, such as language settings, location settings, personalized help services and instructions, or make other responses to you and other users;
  • Provide you with advertisements that are more relevant to you to replace the advertisements that are generally put on;
  • Evaluate and improve the effect of advertising and other promotion and promotion activities in our service;
  • Software certification or management software upgrade;
  • Let you participate in the survey about our products and services.

5. Information sharing

At present, we will not actively share or transfer your personal information to a third party. If there are other situations where we share or transfer your personal information or you need us to share or transfer your personal information to a third party, we will directly or confirm that the third party has obtained your express consent to the above actions.

For the purpose of advertising, evaluating and optimizing the advertising effect, we need to share some of your data with third-party partners such as advertisers and their agents, and require them to strictly comply with our measures and requirements on data privacy protection, including but not limited to processing according to the data protection agreement, letter of commitment and relevant data processing policies, so as to avoid identifying personal identity and ensure privacy security.

We will not share with partners information that can be used to identify you personally (such as your name or email address) unless you expressly authorize it.

We will not publicly disclose the collected personal information. If it is necessary to do so, we will inform you of the purpose of this public disclosure, the type of information disclosed and the sensitive information that may be involved, and obtain your express consent.

With the continuous development of our business, we are likely to conduct merger, acquisition, asset transfer and other transactions. We will inform you of the relevant situation and continue to protect or require the new controller to continue to protect your personal information in accordance with laws and regulations and standards not lower than those required by this Privacy Policy.

In addition, according to relevant laws, regulations and national standards, we may share, transfer and publicly disclose personal information without your prior authorization in the following cases:

Those directly related to national security and national defense security;

Those directly related to public safety, public health and major public interests;

Those directly related to criminal investigation, prosecution, trial and judgment execution;

It is difficult to obtain my consent for the purpose of protecting the life, property and other major legitimate rights and interests of the personal information subject or other individuals;

Personal information subject discloses personal information to the public by himself;

Collect personal information from legally disclosed information, such as legal news reports, government information disclosure and other channels.

6. Your Rights

During your use of our service, we may provide you with corresponding operation settings according to the specific situation of the product, so that you can query, delete, correct or withdraw your relevant personal information. You can refer to the corresponding specific guidelines for operation. In addition, we have also set up a complaint reporting channel, and your comments will be handled in a timely manner. If you are unable to exercise your personal information subject right through the above ways and means, you can make your request through the contact information provided in this Privacy Policy, and we will give feedback in accordance with the provisions of laws and regulations.

7. Changes

We may amend the terms of this Privacy Policy from time to time. When changes occur, we will remind you of the new Privacy Policy when the version is updated, and explain the effective date to you. Please read the changed Privacy Policy carefully.If you continue to use our services, you agree that we will handle your personal information according to the updated Privacy Policy.

8. Protection of minors

We encourage parents or guardians to guide minors under the age of 18 to use our services. We suggest that minors encourage their parents or guardians to read this Privacy Policy, and suggest that minors seek the consent and guidance of their parents or guardians before submitting their personal information.