HeiChat gives your store an AI commerce assistant that resolves buyer hesitation, recommends products, and keeps support moving without making the homepage feel like a template.
Shopify recommendedWebsite install availableWooCommerce supportedNo code setupstores and brands onboarded
setup from install to live widget
AI sales and support coverage
Why teams choose it
Faster answers, clearer proof, and a calmer storefront experience that helps customers trust what they are buying.
Handle shipping, sizing, stock, policy, and product discovery questions from one storefront AI layer.
Use the Shopify app whenever possible, with website and WooCommerce paths available when the stack calls for them.
Support 70+ languages with responses grounded in your own products, policies, and content.
Product discovery, return policy questions, order intent, and multilingual support all land in one calmer, more consistent customer experience.
Shopify-first rollout
The Shopify app remains the cleanest install path, with website and WooCommerce options available when your storefront stack needs more flexibility.
supported languages
products on entry tier
customer answer coverage
The goal is not to make the site feel more automated. The goal is to reduce hesitation, shorten time to answer, and make the buying path feel more certain.
Help shoppers compare variants, understand returns, and discover products without dead-end navigation.
Serve international traffic with responses that adapt to the customer, not just your store language.
See what customers repeatedly ask, where intent gets blocked, and what content your AI still needs.
The setup should feel operational, not technical. Install it, train it on your store context, review the output, and push it live.
Free tokens available. No credit card required.
Step 1
Install on Shopify, WooCommerce, or add the widget to your own site without engineering work.
Step 2
Sync products, policies, and knowledge sources so answers stay aligned to your actual store.
Step 3
Preview responses, refine corrections, and launch only when the conversation quality is where you want it.
HeiChat works across storefronts. Shopify is still the best default fit, while the website version and WooCommerce path stay available for teams on other stacks.
The cleanest setup for most merchants. If your store runs on Shopify, this is the version worth trying first.
Use this when you are on a custom storefront or need a more flexible install path outside Shopify.
Supported for WordPress merchants who need it, but kept as a secondary path rather than the primary recommendation.
HeiChat is useful because it addresses the exact moments where product discovery and purchase confidence begin to break down.
of online shoppers abandon browsing when they cannot easily find the product they want.
of shoppers drop the purchase when they cannot get fast answers to critical questions.
Source: Baymard Institute
The strongest proof is not the widget UI. It is whether customers get better answers, and whether teams trust the system enough to leave it live.
United Kingdom
"We run a complex biotech/health company and I was very surprised and impressed with the depth of knowledge provided by this Chatbot. It has saved us lots of work and converted queries to plenty of sales. Customer support is also good and emails are sent if the Chatbot cannot answer. Highly recommend."View Shopify review
Australia
"App is great and works very well, we increase our sells %30-35. I also had a technical request and they did my request in couple of hours! Good team, good product!"View Shopify review
Cyprus
"HeiChat has made a huge difference for our store. It is easy to use, reliable, and really saves us time when responding to customers. The automations work perfectly, and the support team is always quick and helpful. Highly recommended for any store that wants to improve customer service."View Shopify review
United States
"I am amazed by this app. So well thought out and implemented. I have nothing bad to say about it. I tried them all out, and this one is by far the best for what I needed. I honestly feel safe having this chatbot be the potential first contact for my luxury clothing brand."View Shopify review
Italy
"I have been using the HeiChat app on Shopify and find it to be an exceptionally effective solution. It performs reliably, and the development team periodically rolls out new features that continually enhance its capabilities. The customer-support team is highly responsive and resolves any issues very quickly. By automating routine inquiries, this tool significantly streamlines our customer-service workflow. The only aspect to monitor closely is cost management, as expenses can rise rapidly when the bot request volume increases. Overall, this app delivers strong performance and invaluable time savings for any e-commerce operation."View Shopify review
Netherlands
"We have been using this chatbot for a while now, and we must say it has been a very reliable tool for handling customer inquiries in our e-commerce business. At first, we were uncertain about its capabilities, as we worried it might provide incorrect or poorly phrased responses. However, we quickly realized that it effectively addresses relatively simple customer requests and questions. ..."View Shopify review
Hong Kong SAR
"For me, the most useful thing is that I do not have to stay in front of the computer waiting for customer inquiries. Since I started installing and testing in October last year, I have completely let AI handle my customer service. Besides English, I have clients who speak Arabic and French, and HeiChat can handle them very well. 5-star recommendation."View Shopify review
These prices are for the HeiChat Shopify app. Website installs and other storefront setups can follow a different pricing path.
Shopify app plan
$1 per 200k extra tokens
Open Shopify appShopify app plan
3-day free trial
$1 per 200k extra tokens
Open Shopify appMost popular
3-day free trial
$1 per 200k extra tokens
Open Shopify appShopify app plan
3-day free trial
$1 per 200k extra tokens
Open Shopify appPricing shown here is specific to Shopify.
The basics merchants usually want to confirm before they install, connect data, and put the assistant live.
Give shoppers faster answers, cleaner product discovery, and a more confident path to purchase from the first interaction.