Turn every product question into a cleaner path to conversion.
HeiChat gives your store an AI commerce assistant that resolves buyer hesitation, recommends products, and keeps support moving without making the homepage feel like a template.
stores and brands onboarded
setup from install to live widget
AI sales and support coverage
Why teams choose it
Faster answers, clearer proof, and a calmer storefront experience that helps customers trust what they are buying.
Always-on product answers
Handle shipping, sizing, stock, policy, and product discovery questions from one storefront AI layer.
Shopify-first deployment
Use the Shopify app whenever possible, with website and WooCommerce paths available when the stack calls for them.
Speak the customer’s language
Support 70+ languages with responses grounded in your own products, policies, and content.
Trusted by stores that cannot afford vague answers.
Product discovery, return policy questions, order intent, and multilingual support all land in one calmer, more consistent customer experience.
Selected customers
supported languages
products on entry tier
customer answer coverage
A cleaner buyer journey without a bloated support stack.
The goal is not to make the site feel more automated. The goal is to reduce hesitation, shorten time to answer, and make the buying path feel more certain.
24/7 product guidance
Help shoppers compare variants, understand returns, and discover products without dead-end navigation.
Multilingual by default
Serve international traffic with responses that adapt to the customer, not just your store language.
Operational insight
See what customers repeatedly ask, where intent gets blocked, and what content your AI still needs.
From install to live answers in one focused workflow.
The setup should feel operational, not technical. Install it, train it on your store context, review the output, and push it live.
Free tokens available. No credit card required.
Step 1
Connect your storefront
Install on Shopify, WooCommerce, or add the widget to your own site without engineering work.
Step 2
Ground the AI in your data
Sync products, policies, and knowledge sources so answers stay aligned to your actual store.
Step 3
Go live with control
Preview responses, refine corrections, and launch only when the conversation quality is where you want it.
Choose the install path that matches your storefront.
HeiChat works across storefronts. Shopify is still the best default fit, while the website version and WooCommerce path stay available for teams on other stacks.
Shopify
Best fitThe cleanest setup for most merchants. If your store runs on Shopify, this is the version worth trying first.
- Native app install
- Best ecommerce fit
- Recommended default path
Website version
Use this when you are on a custom storefront or need a more flexible install path outside Shopify.
- Custom site compatible
- Direct dashboard setup
- Fallback when not on Shopify
WooCommerce
Supported for WordPress merchants who need it, but kept as a secondary path rather than the primary recommendation.
- WordPress plugin route
- Secondary support path
- Useful when Shopify is not in play
If shoppers cannot find answers quickly, the conversion leak starts before checkout.
HeiChat is useful because it addresses the exact moments where product discovery and purchase confidence begin to break down.
of online shoppers abandon browsing when they cannot easily find the product they want.
of shoppers drop the purchase when they cannot get fast answers to critical questions.
Source: Baymard Institute
Stores use it because the answers feel more dependable.
The strongest proof is not the widget UI. It is whether customers get better answers, and whether teams trust the system enough to leave it live.
United Arab Emirates
6 months using the app
“The GPT-4 version felt materially more mature and accurate. Product recommendation and repetitive customer support became much easier to trust.”
United States
5 months using the app
“The bot quickly started handling inquiries and relevant product recommendations, which let the team focus on inventory instead of repeated support work.”
Bulgaria
4 months using the app
“The app improved a lot. It now learns policies better, gives more relevant answers, and support remains responsive to feedback.”
Simple plans, clear scale-up path.
Every plan starts from the same promise: faster answers, cleaner product discovery, and less manual support overhead.
Free
No credit card required
- 24/7 AI answers in up to 70 languages
- Recommend up to 500 products
- 100 knowledge base items
- 100,000 tokens included
Pro Plus
Most popular
- Switch between supported AI models
- Recommend up to 3,000 products
- 1,000 knowledge base items
- 16,500,000 tokens per month
Pro Max
- Recommend up to 20,000 products
- 3,000 knowledge base items
- 80,000,000 tokens per month
- New features released first
Enterprise
- Custom rollout
- Priority support
- Higher scale limits
- Flexible commercial terms
Questions that usually come up before launch.
The basics merchants usually want to confirm before they install, connect data, and put the assistant live.
Bring AI support into your storefront without adding more friction.
Give shoppers faster answers, cleaner product discovery, and a more confident path to purchase from the first interaction.