HeiChat

Conversation & Correction

View chatlog

Click the conversation on the left.

You can select the corresponding conversation to view. "landing page" refers to the page on which the customer entered the store and started the conversation with customer service. The chat records on the right side correspond to each conversation.

Correction

If you are unsatisfied with the AI's response, you can click "correct this message." Then you will see options for text correction or product correction.

Text Correction:

Make the desired changes directly in the text box below and click "submit" when finished.

Product Correction:

If there are product recommendations in the chat history that are not accurate enough, you can select the correct product directly here.