Creating a Global First Impression

The Greetings Message is the first piece of information a user sees when they open the chat window. Many Shopify stores cater to customers who speak different languages. While HeiChat can automatically reply in the user's language, a non-English speaking customer who sees an English-only Greetings message might be less likely to start a conversation.

Automatic Greetings Message Translation

To solve this, we've enabled automatic translation for the Greetings message. This feature is now available for all membership levels.

You only need to set up your Greetings message in a single language. Our AI will then automatically translate it based on the customer's default browser language settings. This ensures your customers see a fully localized Greetings message, creating a more inviting experience from the very first moment.