The Power and Limits of AI

HeiChat utilizes the best large language models (LLMs), including GPT-4, Claude 3.5, and Gemini, to automatically answer customer questions. In a Shopify context, this is incredibly powerful. For instance, when a customer can describe what they want but can't find it, HeiChat can understand their needs and locate the right item from your catalog—a task where AI can be more efficient than a human, especially in stores with 2000+ products.

However, LLMs are trained on general knowledge and may not understand store-specific information. For example, if your store has a physical location but this fact isn't in the AI's knowledge base, it might incorrectly state that you are online-only. How can we prevent this?

Introducing the AI Correction Tool

We provide a "Correction" tool to solve this. This feature is available for all plans, including free users.

Correcting AI Messages

While reviewing conversations between the AI and customers, if you find a response unsatisfactory, simply click the "Correction" button. Manually enter the answer you would prefer. In the future, when faced with a similar question, the AI will reference your corrected response to provide a better answer.

Correcting Product Recommendations

Thanks to our deep integration with Shopify, you can also correct product recommendations. If you believe the AI should have recommended a different product, you can directly correct the product recommendation. Tell the AI which product(s) it should have suggested instead. You can select up to 5 products for the correction.