Integration with WhatsApp

Before Start

⚠ IMPORTANT: HeiChat AI requires WhatsApp Business API integration. Please note:

Regular WhatsApp accounts will not work

Standard WhatsApp Business accounts will not work

You must have an approved WhatsApp Business API account through Meta Business platform

Prerequisites:

A verified Meta Business account

Approved WhatsApp Business API access

Completed WhatsApp Business API configuration

Step 1: Getting Started with WhatsApp Integration

Go to shopify and install HeiChat

https://apps.shopify.com/chatgpt-customer-service-bot
Set up your HeiChat by configure

Step 2: Setting Up Meta (Facebook) Business Account and App

Create a Meta (Facebook) Business Account:

Visit here.
Enter your business name, your name, and work email address. Click "Next".
Provide your business details and click "Submit".
Enter your business details and click Submit.

2. Create a new Meta (Facebook) App at https://developers.facebook.com/.

"Log in" to your Meta (Facebook) Developer Account.

Select "My Apps".

Click "Create App"

Choose User Case: "Other" and click "Next".

Choose App Type: "Business" and click "Next".

Provide app details: App Name, App Contact Email, Business Account (Optional), and click "Create app".

Step 3: Setting Up Meta (Facebook) App for WhatsApp Integration

1. Add WhatsApp to your Meta (Facebook) App.

In the "Developers Dashboard", choose your app.
Locate "Add products to your app" in your app's dashboard tab.

Choose "WhatsApp" for setup.

Select your Meta (Facebook) Business Account (if not selected in step 2).
Navigate to App settings > Basic from the sidebar

Set the Privacy Policy URL to https://heichat.net/help-center/privacy-policy

Save changes.
Set App Mode to Live.

Step 4: Generate WhatsApp Token

To obtain a permanent WhatsApp Access Token, follow 1 to 3 steps:
1. Create a "System User":

Visit the Meta Business Suite.
Find your business account in the top-left dropdown menu and click its Settings (gear) icon.
Click Business Settings.

Go to Users > System users.

Add an Admin system user.

Add Assets.

After creating the system user, click on Add Assets.

Navigate to Apps > "Your app name".
Select your app and grant full control to manage the app.

Generate System User Access Tokens.

Click the Generate New Token button on the system user.

Choose the app that will use the token and set the token expiration to never.

Select "whatsapp_business_messaging" and "whatsapp_business_management" permissions.

Generate the token.
Copy the access token and store it securely.

Add a new Business Number for WhatsApp

You can use your own business number or utilize the provided test number for your WhatsApp chatbot.
In WhatsApp Developer Dashboard, navigate to WhatsApp > API Setup from the sidebar.
Proceed to "Step 5: Add a Phone Number," click Add phone number.

Provide details required in the following form.

Verify your number using the received code.
Once successfully added, select your phone number in Step 1 of API Setup.

5. Add a Payment Method

To send messages via WhatsApp, you need a valid payment method. Visit here for details.
After adding your business phone number, click "Add payment method" to address the "Missing valid payment method" alert.

You'll be directed to your WhatsApp account settings. Click "Payment Methods" > "Add business payment method" and follow the prompts to add your card info.