Minimal storefront AI, not another noisy widget

4.9 stars on Shopify

Turn every product question into a cleaner path to conversion.

HeiChat gives your store an AI commerce assistant that resolves buyer hesitation, recommends products, and keeps support moving without making the homepage feel like a template.

Try HeiChat for free Book a demo

Shopify recommendedWebsite install availableWooCommerce supportedNo code setup

1500+

stores and brands onboarded

3-step

setup from install to live widget

24/7

AI sales and support coverage

Why teams choose it

Faster answers, clearer proof, and a calmer storefront experience that helps customers trust what they are buying.

Always-on product answers

Handle shipping, sizing, stock, policy, and product discovery questions from one storefront AI layer.

Shopify-first deployment

Use the Shopify app whenever possible, with website and WooCommerce paths available when the stack calls for them.

Speak the customer's language

Support 70+ languages with responses grounded in your own products, policies, and content.

Social proof

Trusted by stores that cannot afford vague answers.

Product discovery, return policy questions, order intent, and multilingual support all land in one calmer, more consistent customer experience.

Start free Talk to sales

Shopify-first rollout

The Shopify app remains the cleanest install path, with website and WooCommerce options available when your storefront stack needs more flexibility.

70+

supported languages

500+

products on entry tier

24/7

customer answer coverage

Core capabilities

A cleaner buyer journey without a bloated support stack.

The goal is not to make the site feel more automated. The goal is to reduce hesitation, shorten time to answer, and make the buying path feel more certain.

24/7 product guidance

Help shoppers compare variants, understand returns, and discover products without dead-end navigation.

Multilingual by default

Serve international traffic with responses that adapt to the customer, not just your store language.

Operational insight

See what customers repeatedly ask, where intent gets blocked, and what content your AI still needs.

How it works

From install to live answers in one focused workflow.

The setup should feel operational, not technical. Install it, train it on your store context, review the output, and push it live.

Get started free

Free tokens available. No credit card required.

ConnectTrainGo live

Step 1

Connect your storefront

Install on Shopify, WooCommerce, or add the widget to your own site without engineering work.

Step 2

Ground the AI in your data

Sync products, policies, and knowledge sources so answers stay aligned to your actual store.

Step 3

Go live with control

Preview responses, refine corrections, and launch only when the conversation quality is where you want it.

Platform coverage

Choose the install path that matches your storefront.

HeiChat works across storefronts. Shopify is still the best default fit, while the website version and WooCommerce path stay available for teams on other stacks.

Shopify

Best fit

The cleanest setup for most merchants. If your store runs on Shopify, this is the version worth trying first.

Native app install
Best ecommerce fit
Recommended default path

Open Shopify app

Website version

Use this when you are on a custom storefront or need a more flexible install path outside Shopify.

Custom site compatible
Direct dashboard setup
Fallback when not on Shopify

Open website version

WooCommerce

Supported for WordPress merchants who need it, but kept as a secondary path rather than the primary recommendation.

WordPress plugin route
Secondary support path
Useful when Shopify is not in play

View plugin

Why this matters

If shoppers cannot find answers quickly, the conversion leak starts before checkout.

HeiChat is useful because it addresses the exact moments where product discovery and purchase confidence begin to break down.

27%

of online shoppers abandon browsing when they cannot easily find the product they want.

25%

of shoppers drop the purchase when they cannot get fast answers to critical questions.

Source: Baymard Institute

Testimonials

Stores use it because the answers feel more dependable.

The strongest proof is not the widget UI. It is whether customers get better answers, and whether teams trust the system enough to leave it live.

Cheeky Seats Scooter Seat Covers

United States

Featured review

HeiChat is the first chatbot I’ve tested that I actually trust in front of my customers.

None of the AI tools I tried ever made it past testing. Answers drifted, were invented, or required constant correction.

HeiChat works out of the box. It starts from a place of reliability. The responses stay consistent and grounded when supported by clear FAQs and policies. It does not require constant babysitting. When accuracy matters, this is the tool you need.

View Shopify review

Luxiface

Singapore

Featured review

This app has been a real savior for us. It has helped reduce customer emails by almost 50%, and it effortlessly handles both basic and advanced customer queries. Thanks to its seamless integration with Shopify, customers can easily track orders, access product information from our uploaded catalog, and get updates on store policies. We can also easily train the AI by providing information in multiple format input files.

The ability to pick and choose from multiple AI platforms based on our needs is a fantastic feature.

Highly recommended for all merchants especially those like us who operate with a lean team.

View Shopify review

Biome4pets

United Kingdom

Review

"We run a complex biotech/health company and I was very surprised and impressed with the depth of knowledge provided by this Chatbot. It has saved us lots of work and converted queries to plenty of sales. Customer support is also good and emails are sent if the Chatbot cannot answer. Highly recommend."

View Shopify review

Baba G Online Grocery Store

Australia

Review

"App is great and works very well, we increase our sells %30-35. I also had a technical request and they did my request in couple of hours! Good team, good product!"

View Shopify review

NSO Gear

Cyprus

Review

"HeiChat has made a huge difference for our store. It is easy to use, reliable, and really saves us time when responding to customers. The automations work perfectly, and the support team is always quick and helpful. Highly recommended for any store that wants to improve customer service."

View Shopify review

Luna e Stelle

United States

Review

"I am amazed by this app. So well thought out and implemented. I have nothing bad to say about it. I tried them all out, and this one is by far the best for what I needed. I honestly feel safe having this chatbot be the potential first contact for my luxury clothing brand."

View Shopify review

Piana Di Vigezzo

Italy

Review

"I have been using the HeiChat app on Shopify and find it to be an exceptionally effective solution. It performs reliably, and the development team periodically rolls out new features that continually enhance its capabilities. The customer-support team is highly responsive and resolves any issues very quickly. By automating routine inquiries, this tool significantly streamlines our customer-service workflow. The only aspect to monitor closely is cost management, as expenses can rise rapidly when the bot request volume increases. Overall, this app delivers strong performance and invaluable time savings for any e-commerce operation."

View Shopify review

Auroxhealth

Netherlands

Review

"We have been using this chatbot for a while now, and we must say it has been a very reliable tool for handling customer inquiries in our e-commerce business. At first, we were uncertain about its capabilities, as we worried it might provide incorrect or poorly phrased responses. However, we quickly realized that it effectively addresses relatively simple customer requests and questions. ..."

View Shopify review

MCCTV SECURITY

Hong Kong SAR

Review

"For me, the most useful thing is that I do not have to stay in front of the computer waiting for customer inquiries. Since I started installing and testing in October last year, I have completely let AI handle my customer service. Besides English, I have clients who speak Arabic and French, and HeiChat can handle them very well. 5-star recommendation."

View Shopify review

Shopify pricing

Shopify app plans with a clear scale-up path.

These prices are for the HeiChat Shopify app. Website installs and other storefront setups can follow a different pricing path.

Free

Shopify app plan

Free to install

$1 per 200k extra tokens

Open Shopify app

800k free tokens
100 products to recommend
20 knowledge bases
Customizable widgets
Switch AI models
Mobile app

Pro

Shopify app plan

$29.90/month

3-day free trial

$1 per 200k extra tokens

Open Shopify app

All Free features
500 products
100 knowledge bases
10M tokens/month
250 AI replies/month (Basic model)

Pro Plus

Pro Max

Shopify app plan

$299/month

3-day free trial

$1 per 200k extra tokens

Open Shopify app

All Pro Plus features
20,000 products
3,000 knowledge bases
400M tokens/month
10000 AI replies/month (Basic model)
Use your own OpenAI API key

Pricing shown here is specific to Shopify.

FAQ

Questions that usually come up before launch.

The basics merchants usually want to confirm before they install, connect data, and put the assistant live.

HeiChat is a no-code AI chatbot builder for ecommerce sites. It learns from your products, policies, and supporting content so customers can get fast answers around the clock.

Launch HeiChat

Bring AI support into your storefront without adding more friction.

Give shoppers faster answers, cleaner product discovery, and a more confident path to purchase from the first interaction.

Try HeiChat for free Book a demo